1.1.5 Billing & Subscription — Plans, Invoices, Trials, and Upgrades (EN)

Billing and subscription management in Praisma Hub is designed to be transparent, predictable, and flexible. Organizations can clearly understand what they are paying for, how usage is measured, and how plans can be adjusted as needs evolve. This structure ensures that Praisma Hub can be adopted confidently by small teams, growing organizations, and public-sector institutions alike.

Subscription Plans

Praisma Hub is offered through subscription-based plans. Each plan defines the scope of features, usage limits, and service levels available to an organization. Plans may differ in areas such as the number of users, available modules, storage capacity, analytics depth, automation features, or support options.

This plan-based approach allows organizations to select a subscription that matches their current needs without overcommitting. As requirements grow, plans can be upgraded without data loss, system downtime, or reconfiguration. All content, users, and settings remain intact when changing plans.

Trials and Evaluation Periods

To support informed decision-making, Praisma Hub may offer trial or evaluation periods. During a trial, organizations gain access to a defined set of features for a limited time. This allows teams to explore the platform, validate workflows, and assess suitability before committing to a paid subscription.

Trials are designed to reflect real usage as closely as possible. Data created during a trial remains available if the organization chooses to continue with a paid plan, ensuring a smooth transition without duplication of work.

Usage and Limits

Each subscription plan may include usage limits. These limits can apply to aspects such as storage usage, number of users, content entries, API requests, or automation runs. Usage is tracked continuously and presented clearly within the platform.

By providing visibility into usage, Praisma Hub helps organizations avoid unexpected costs and plan capacity proactively. When limits are approached, administrators are informed in advance so they can take action if needed.

Invoices and Payment Management

Invoices in Praisma Hub are generated automatically based on the active subscription plan and billing cycle. Administrators can view invoices, billing history, and payment status directly within the platform.

Invoices include clear details about the subscription period, plan type, and associated costs. This transparency simplifies financial administration and supports internal accounting and procurement processes, especially within larger organizations and public institutions.

Upgrades and Downgrades

Organizations can upgrade or downgrade their subscription plan as requirements change. Upgrades typically take effect immediately, unlocking additional features or capacity. Downgrades are handled in a controlled manner to ensure that existing usage remains compliant with the selected plan.

This flexibility allows organizations to scale their use of Praisma Hub in line with growth, seasonal demand, or budget constraints.

Administrative Control and Compliance

Only authorized users, typically administrators, can manage billing and subscription settings. This ensures that financial decisions remain controlled and auditable. All changes to subscription status are logged and can be reviewed when necessary.

This controlled approach supports compliance with internal governance rules and external regulatory requirements.

Long-Term Cost Predictability

By combining clear plans, transparent usage tracking, and predictable billing cycles, Praisma Hub enables long-term financial planning. Organizations can align digital costs with operational needs and avoid unexpected expenses.

Billing and subscription management is therefore not just a technical feature, but an integral part of maintaining trust, stability, and sustainability within the Praisma Hub ecosystem.