Every conversation, every channel, one inbox
Never miss a customer message again. Praisma Hub's unified inbox brings together DMs, comments, and mentions from all your social channels — with automation, team assignment, and CSAT tracking built in.
Why teams choose Praisma Hub Inbox
Built for teams who take customer engagement seriously and need tools that scale.
All Channels, One View
Facebook, LinkedIn, Instagram messages and comments flow into a single inbox. No more tab-switching.
Smart Automation
Auto-assign conversations, apply tags, set priorities, and route to the right team member automatically.
Customer Satisfaction
Send CSAT surveys after resolution and track satisfaction scores to improve service quality.
See every message without switching tabs
Bring together DMs, comments, mentions, and reviews from all your connected social accounts. Filter by channel, status, assignee, or topic to focus on what needs attention.
- Real-time sync with all connected social accounts
- Thread view with full conversation history
- Quick filters for unread, assigned, or priority messages
Let automation handle the routine
Create rules to automatically tag, assign, and prioritize incoming messages based on keywords, sender, or channel. Respond to common questions with saved replies.
- Keyword-based auto-tagging and routing
- Auto-assignment based on topic or workload
- Saved replies for common questions
Measure what matters: customer satisfaction
Automatically send satisfaction surveys after conversations are resolved. Track CSAT scores, response times, and resolution rates to continuously improve.
- Automated CSAT surveys via DM or email
- Response time and resolution tracking
- Team performance dashboards
Inbox features that power great customer service
From first contact to resolution, Praisma Hub Inbox helps you respond faster and smarter.
Multi-Channel Support
Facebook, LinkedIn, Instagram messages and comments in one unified inbox.
Saved Replies
Create templates for common responses to reply faster while staying consistent.
Topic Routing
Auto-categorize conversations and route to specialized team members.
Team Assignment
Assign conversations to team members with workload balancing.
CSAT Surveys
Measure customer satisfaction with automated post-resolution surveys.
SLA Tracking
Set response time goals and track SLA compliance across your team.
Frequently Asked Questions
Currently Facebook and LinkedIn are fully supported, including page messages and comments. Instagram DMs and additional channels are on the roadmap.
Deliver exceptional customer service at scale
Try Praisma Hub Inbox free and see how unified communication transforms customer engagement.
Free trial includes full inbox features with 5 connected accounts.