9.3.1 Operations & Support — Legal & Policies — Terms of Service

The Terms of Service define the contractual relationship between the platform and its users. They establish conditions for access, permitted usage, and responsibilities while providing a clear framework for enforcement and dispute handling.

Scope and Applicability

The Terms apply to all users, organizations, and tenants accessing the platform.

Applicability rules:

Acceptance required for access

Applies across all modules and APIs

Updated versions supersede prior terms

Continued use constitutes acceptance of updates.

User Obligations

Users are required to comply with platform rules and applicable laws.

Core obligations:

Lawful use of the platform

Protection of credentials

Respect for data protection requirements

Misuse may result in suspension or termination.

Acceptable Use

Acceptable use policies define permitted and prohibited activities.

Examples of prohibited use:

Abuse or exploitation of services

Circumvention of security controls

Distribution of unlawful content

Enforcement is proportionate and auditable.

Platform Responsibilities

The platform commits to providing services as described, subject to availability and maintenance.

Responsibility boundaries:

Reasonable care in service operation

Transparency in policy changes

Protection of user data as documented

No guarantees beyond documented commitments are implied.

Limitation of Liability

Liability limitations are defined to the extent permitted by law.

Limitations address:

Indirect or consequential damages

Service interruptions

Third-party integrations

Specific terms are detailed in the full legal text.

Suspension and Termination

Access may be suspended or terminated for violations or risk mitigation.

Termination rules:

Proportionate response

Notice where required

Preservation of audit records

Changes to Terms

The platform may update the Terms periodically.

Change handling:

Advance notice where feasible

Effective date disclosure

Archived prior versions

Governing Law and Disputes

Governing law and dispute resolution mechanisms are defined in the full Terms of Service.

Disclaimer

This section provides an overview only. The legally binding Terms of Service are provided separately and take precedence.