9.3.3 Operations & Support — Legal & Policies — Acceptable Use Policy

The Acceptable Use Policy (AUP) defines how the platform may and may not be used. It establishes behavioral boundaries to protect users, data, and system stability while enabling legitimate and productive use.

Purpose and Scope

The AUP applies to all users, tenants, integrations, and automated access.

Scope includes:

Interactive use through the interface

API and webhook usage

Automated scripts and integrations

Compliance with the AUP is mandatory.

Permitted Use

Permitted use includes lawful and intended activities supported by the platform.

Examples of permitted use:

Creating and managing content

Communicating with audiences through supported channels

Integrating external systems via documented APIs

Use must comply with applicable laws and regulations.

Prohibited Activities

Certain activities are strictly prohibited.

Prohibited examples:

Unauthorized access or privilege escalation

Abuse of rate limits or system resources

Distribution of illegal, harmful, or deceptive content

Interference with platform security or availability

Attempts to bypass safeguards are not permitted.

Resource Abuse and Automation

Automated access must respect documented limits.

Abuse indicators:

Excessive API requests

Circumventing quotas or throttles

Unapproved scraping or data extraction

Abusive behavior may result in immediate action.

Content Responsibilities

Users are responsible for content they create or distribute.

Content obligations:

Lawful and non-infringing material

Respect for privacy and data protection

No misleading or fraudulent representation

The platform does not assume ownership of user content.

Enforcement Actions

Violations of the AUP may lead to enforcement measures.

Possible actions:

Warnings and corrective guidance

Temporary suspension

Permanent termination in severe cases

Actions are proportionate and logged.

Reporting Violations

Suspected violations can be reported through support channels.

Reports are reviewed and handled confidentially.

Policy Updates

The AUP may be updated to address new risks or legal requirements.

Update handling:

Notice of material changes

Effective date disclosure

Archived prior versions

Disclaimer

This section provides an overview only. The complete Acceptable Use Policy contains legally binding terms and prevails in case of conflict.