2.14.1 Team Analytics — Collaboration Metrics — Team Activity

Collaboration Metrics provide visibility into how teams interact, coordinate, and operate across shared features such as Team Chat, Inbox, content workflows, and collaborative actions. The focus is on understanding patterns of activity and load distribution rather than monitoring individual behavior.

Metric Scope and Intent

Collaboration metrics are scoped to teams, channels, and shared workspaces. They are designed to answer structural questions such as how active teams are, where collaboration concentrates, and how workload evolves over time.

Tracked scopes include:

Teams and groups

Shared channels and conversations

Collaborative actions and events

Metrics intentionally avoid subjective evaluation or message-level inspection.

Activity Metrics

Activity metrics quantify collaborative interactions across the platform.

Common indicators:

Messages sent per team or channel

Active participants per period

Conversations opened and resolved

Content collaboratively edited or reviewed

Example event capture:

event(new AnalyticsEvent([ 'team_id' => $team->id, 'action' => 'message_sent', ]));

Participation and Distribution

Participation metrics describe how activity is distributed across a team rather than who is most active. This supports workload balancing and capacity planning.

Examples:

Active members per channel

Participation spread across roles

Peak collaboration periods

Distribution data is aggregated and anonymized where required.

Temporal Analysis

Collaboration metrics are aggregated over time to identify trends and recurring patterns.

Temporal views include:

Daily and weekly activity trends

Peak usage windows

Long-term growth or decline

Example aggregation:

TeamAnalytics::weekly()->aggregate();

Cross-Module Signals

Team Analytics correlates events from multiple modules to provide a holistic view of collaboration.

Correlated sources:

Team Chat activity

Inbox collaboration and assignments

Workflow transitions

Shared content operations

Correlation occurs at the metric level without merging raw event payloads.

Dashboards and Reporting

Collaboration metrics are exposed through dashboards and exportable reports. Views are permission-aware and scoped to the viewer’s organizational role.

Reports may include:

Team activity summaries

Channel utilization

Collaboration trends over time

Retention and Governance

Metrics retention follows tenant-defined policies. Aggregated metrics may outlive raw events to preserve long-term insight while limiting data volume.

Retention guarantees:

Deterministic expiration

No silent data loss

Audit-friendly aggregation

Security and Privacy

All collaboration metrics are tenant- and organization-scoped. Individual message content is never exposed through analytics. Access to analytics views is restricted to authorized roles only.