Topic

2.10 Inbox

Inbox centralizes incoming messages from connected channels into structured conversations. It enables teams to respond collaboratively while preserving context and history.

By unifying sources, Inbox reduces fragmentation and ensures that communication remains traceable and actionable.

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2.10.1 Inbox — Conversations and Threads

This section explains how conversations and message threads are structured, persisted, and managed within the Inbox, focusing on continuity, collaboration, and data integrity rather than on specific communication channels or integrations.

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2.10.2 Inbox — Channels and Connected Sources

This section explains how Inbox channels abstract and connect external sources, how messages are normalized and mapped into conversations, and how security, reliability, and permissions are enforced independently of any specific platform integration.