9.1.1 Operations & Support — Monitoring & Reliability — System Health — Checks and Alerts

System Health monitoring provides continuous insight into the availability, performance, and correctness of platform components. Health checks and alerts are designed to detect issues early and support rapid response without disrupting tenant workloads.

Health Check Model

Health checks evaluate the status of critical system components.

Checked components:

Application services

Background workers

Database connectivity

External dependency availability

Checks are lightweight and non-blocking.

Check Frequency and Execution

Health checks run at defined intervals. Frequency is tuned to balance responsiveness and system load.

Execution characteristics:

Scheduled and on-demand checks

Time-bound execution

Deterministic pass or fail outcomes

Alerting Strategy

Alerts are generated when health checks fail or thresholds are breached.

Alert characteristics:

Severity levels

Deduplication to prevent alert storms

Clear diagnostic context

Alerts are routed through configured notification channels.

Thresholds and Signals

Some checks rely on thresholds rather than binary state.

Monitored signals:

Error rates

Queue backlog depth

Response latency

Thresholds are configurable and documented.

Incident Correlation

Health events are correlated to support incident analysis.

Correlation benefits:

Faster root cause identification

Reduced false positives

Clear incident timelines

Visibility and Dashboards

Operational dashboards present current and historical health status.

Visible data:

Component uptime

Recent alerts

Trend indicatorsnDashboards are read-only and role-restricted.

Fail-Safe Behavior

Health monitoring does not block request processing. Checks degrade gracefully during partial outages.

Security and Isolation

Health data is scoped appropriately. Tenant-facing indicators expose only aggregate or relevant information without revealing internal infrastructure details.