Refund & Payment Policy

Billing Cycle

• Subscriptions renew automatically based on your chosen interval (monthly or annual).
• Invoices are issued electronically; charges are processed via your payment method on file.
• All fees are exclusive of applicable taxes (including VAT) which are applied per your billing country.

Upgrades & Downgrades

• Plan upgrades take effect immediately with prorated charges for the remaining period.
• Downgrades are effective at the end of your current billing term unless otherwise requested. Access to premium features ends when the downgrade takes effect.

Failed Payments

If a payment attempt fails, we will notify you and retry automatically. Accounts with overdue invoices may be suspended or limited until the balance is settled. Continued failure to pay may lead to cancellation.

Refunds

• Refunds are available for verified billing errors (such as duplicate payments) or critical technical failures that prevent access to the platform.
• Refund requests must be submitted within 30 days of the charge. Include your workspace URL and invoice number for faster processing.
• Approved refunds will be returned to your original payment method within 5–10 business days, depending on your payment provider.
• Refunds are not issued for unused time in an active billing cycle or user-initiated cancellations unless required by law.

Cancellation & Data Handling

• You can cancel anytime in your workspace settings. Access continues until the end of your paid term.
• After cancellation, data is retained or deleted in line with our Privacy Policy and retention schedule.

Support & Billing Assistance

For payment or refund assistance, contact our billing team at billing@praismahub.com with your workspace URL and invoice number. We typically respond within two business days.