Privacy Policy

1. Who is responsible

Praisma, Schout Roffaertstraat 138, 6042 VZ Roermond, the Netherlands (KvK 96267720), runs PraismaHub. For privacy questions or requests, email [email protected].

• Controller: we decide how data is used for your PraismaHub account itself — sign-in, billing, support and product security.
• Processor: for the data you put into your workspace (your website visitors, customers, orders, form entries, contacts, campaigns and media), you are the controller and we process it on your instructions. Our data processing terms (Article 28 GDPR) are part of your subscription.

2. What we collect

• Account data: name, email address, password (stored hashed) or Google sign-in, workspace name and address, role and team memberships.
• Billing data: company name, billing address, VAT number, plan and invoices. Card and bank details are handled by Stripe; we never see or store full card numbers.
• Usage and security data: log-ins, IP address, device and browser information, and actions in the app, used to keep the service secure and working.
• Workspace content: everything you create or upload — pages, products, posts, designs, media, CMS entries, and data about your own customers and visitors.
• AI requests: the prompts, files and workspace context you send to the AI features, and what they return.
• Support: the messages you send us.

3. Why we use it and on what basis

• To provide the service you signed up for: creating and running your workspace, billing and support (performance of a contract).
• To keep PraismaHub secure, prevent fraud and abuse, and fix problems (legitimate interest).
• To keep invoices and accounting records as Dutch tax law requires (legal obligation).
• To send you service emails about your account, billing and security. Product news is sent only if you agree, and you can unsubscribe at any time (consent).

We do not sell personal data and we do not use your workspace content to train AI models.

4. Where your data lives

PraismaHub runs on servers in the European Union (Hetzner, Germany). Each workspace has its own separate database. Data is encrypted in transit, and access is limited to the people who need it. More in Security.

5. Who we share it with

We use a small number of service providers (sub-processors), each bound by a data processing agreement:

• Stripe — payments, invoices and tax calculation.
• Cloudflare — content delivery, DNS and bot protection.
• AI model providers (such as Anthropic, OpenAI and ElevenLabs) — only the content needed for an AI feature you use, and only when you use it.
• Google — only if you choose to sign in with Google.
• Email delivery — to send account and service emails.
• Platforms you connect (such as Meta, LinkedIn or Google) — only what is needed to publish or read data on your behalf.

Some providers are based outside the EEA. Where data leaves the EEA we rely on the EU–US Data Privacy Framework or the European Commission's Standard Contractual Clauses.

6. How long we keep it

• Account and workspace data: as long as your workspace exists. When the owner deletes a workspace it closes immediately and its data is deleted; we email the owner once deletion is verified.
• Removed team members: restorable for 30 days, then their personal details are erased.
• Invoices and billing records: 7 years, as Dutch tax law requires.
• Security logs: kept for a limited time and then deleted.

7. Your rights

You can ask to see, correct, delete or export your personal data, to restrict or object to its use, and to withdraw consent at any time. Most of this can be done directly in your workspace settings; otherwise email [email protected] and we answer within one month. If you are a customer or visitor of a site built on PraismaHub, please contact that business first, as they are the controller of your data. You can also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Cookies

See our Cookie Policy for the cookies we use and how to control them.

9. Changes

We update this policy when our service or the law changes. Material changes are announced by email or in the app.